Refund policy

Refund Policy

At DHY Silk, we want you to love your purchase. As a small family-owned business, every piece is carefully crafted and inspected before it reaches you. If something isn't quite right, we're here to help.

Change of Mind
We accept returns for change-of-mind requests within 10 days of receiving your order, provided that the item:
    •    Is unworn, unwashed, and unused.

    •    Is in its original condition with all original tags attached.

    •    Is returned in its original packaging.

    •    Shows no signs of wear, fragrance, makeup, stains, or damage.

For hygiene reasons, we reserve the right to refuse returns that do not meet these conditions.

Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us at support@dhysilk.com within 10 days of delivery. Include your order number and clear photos of the issue so we can assess it promptly.
If the item is confirmed to be faulty or incorrect, we will offer a replacement, repair, or refund in accordance with applicable consumer laws.

Return Shipping
Customers are responsible for return shipping costs for change-of-mind returns. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.

If your return is due to a faulty or incorrect item, we will cover the reasonable return shipping costs.

To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with all original tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, please contact us at support@dhysilk.com. If your return is approved, we'll provide you with return instructions, including where to send your package. Returns sent back without prior approval will not be accepted.

Refunds
Once your return has been received and inspected, we will notify you of the outcome. If your refund is approved, it will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Sale Items
Items marked as Final Sale or purchased during clearance promotions cannot be returned or exchanged unless they are faulty or as required under applicable consumer law.

Contact Us
If you have any questions about our Refund Policy or need assistance with a return, please contact us at support@dhysilk.com. We're always happy to help.